In order to change your user details, please send an Email with your user name and
password to cs@easy-forex.com.
Please specify clearly the details you wish to change.
I haven't received my confirmation e-mail. I may have given you the wrong email
address, or perhaps something went wrong with my deal. Can you please re-confirm?
Duplicate e-mail confirmations cannot be issued. E-mail confirmations are generated
only at the time of deal. If you need to reconfirm your deal, please call our customer
support center. You do not need the e-mail confirmation to manage your deal, so
all you need to do is to check your account and position. The e-mail is sent merely
as a convenience for customers so that they have an additional record of their deal
details. If you received a confirmation number on screen, your deal is confirmed.
Failure to receive the confirmation e-mail has no bearing on the status of your
account. Where mail cannot be delivered - due to an address that does not exist,
or a recipient's mailbox is full, or a recipient's mail server is not accepting
mail or is unreachable - delivery attempts cease. Confirmation letters are not sent
by post for online deals.
Is online dealing at Easy-Forex™ secure?
Yes. We use the internationally accepted security system SSL to encrypt all credit
card payments over the web. This is automatic, and you will receive instant notification
if your browser does not support this.
I receive a message saying my browser isn't compatible with the site. Why?
Easy-Forex™ is tested using a range of browsers and operating systems. Some older
browsers, however, do not support the full range of functions required. We recommend
using Internet Explorer 5 or above. Upgrading to the latest browser can mean enhancing
your surfing experience and improving your online security. Upgrade now!
What is a forward, or an option, and how can I get a better understanding of the
terms you use on Easy-Forex™?
Easy-Forex™ wants to make foreign exchange easy for you! However, there are some
fundamental terms which we couldn't ignore. You are welcome to get basic acquaintance
with some terms at our Forex Glossary.
Can you tell what will happen with the currencies, which will go up or down, etc.?
No. International currency prices are highly volatile and very difficult to predict.
Due to such volatility, there is no system that could assure you that transactions
on the foreign currency market should result in great benefits to you, nor is it
possible to guarantee that your transactions would yield favorable results.
I wish to get information about important events that can influence the currency
rates, can I?
To checkout the coming events that can influence the Forex market, check our Forex
Calendar.
No. The online deals section of our Web site connects directly to our central FX
system, and shows the latest rates and premiums based on real time FX quotes. There
is no commitment to deal at the time rates and premiums are displayed - only once
you submit the payment details are you committed to a deal. Visit online deals to
check out our great offers now!
The price of the deals I am interested in has changed since last time I checked.
How can that be?
Easy-Forex™ deals are dependent on the FX market, which is dynamic and changes all
the time. The fluctuations in the market, in currency rates, and in other parameters,
affect the Easy-Forex™ fully automated pricing engine. This is why rates and premiums
may change all the time. For your convenient, Easy-Forex™ developed the currency
bar which displays market data in real time and can give you an indication as to
whether the rates are going up or down. When the rates in the bar are green it means
they went up since the last update, when they are red it means they went down since
the last update.
What kind of deals do you offer?
We offer Day Trading and Limit Order (reserved Day-Trading) deals, on major, crosses
and some exotics.
What about special deals?
We develop special solutions for clients or partners who are involved in unique
markets. Please contact our marketing department at marketing@easy-forex.com.
When should I check "My Positions"?
"My Position" is a report that displays all your live deals at the time you check
it. All open deals are displayed on "My Position". By checking the "Total Current
Value", you receive your total value for closing all deals based on the current
market rates. You can check each deal's value, based on different rates, by clicking
the "scenario" button. You can also close any deal that is live by clicking the
"Close" button.
What should I do if I have a specific problem regarding a specific Easy-Forex™
deal?
Please send an e-mail to customer service at
cs@easy-forex.com with details of the problem. We endeavor to respond to
such e-mails within 2 days.
Is there any cost for using Easy-Forex™?
The cost of foreign exchange trading is determined by the difference between the
buy rates and the sell rates of the currencies ("the Spread"). Unlike Easy-Forex™,
some trading platforms may charge additional commission as well. Our spreads at
Easy-Forex™ are very competitive. For very small deals and volumes, such difference
at Easy-Forex™ is about 0.5%. Compare that to most banks that usually determine
a 1.6% difference for small to medium foreign exchange deals. Moreover, most banks
take various commissions beyond that, where we at Easy-Forex do not charge on trading
or deposits or profit withdrawals. For larger deals and volumes, please contact
our customer support desk at cs@easy-forex.com
or call us. We charge a small fee only on rolling of Day-Trading deals ("Renewal-Fee"),
as presented on our Day Trading Zone.
While we are unable to respond to individual messages, we value all feedback from
our site users, and we read all comments we receive. Send an e-mail to cs@easy-forex.com and have your say.
I have a great idea about what Easy-Forex™ should offer. To whom should I send
it?
We appreciate suggestions regarding potential new deals or offers. Please send an
e-mail to marketing@easy-forex.com
and pass on your suggestion.
The Easy-Forex™ Day Trading allows you to perform daily currency trade deals in
lower margins (the difference between buying and selling rates). The deals renew
automatically every night at 22:00 (GMT time), starting the day the deal was made
until it ends. As long as the deal is open, you will be charged a renewal fee every night at 22:00 (GMT time) for all deals opened
at this time. Deals closed before 22:00 (GMT time) will not be charged.Note:
If the renewal
fee cannot be charged to your credit card, all opened Day Trading deals
will be closed automatically.
What's the difference between Day Trading deals and Forward deals ?
A Day Trading deal in FX rates is a currency exchange deal which renews automatically
every night at 22:00 (GMT), from the day the deal was made until it ends. As long
as the deal is open, it is charged a renewal fee every night at 22:00 (GMT). A Forward deal (offered
only in some world regions, where in other regions it may require special licensing,
if any) does not renew every night, and it exists until it reaches the date set
when it was made. The main difference is the cost relating to the deals. The margin
between the buy and sale rates in Day Trading deals is lower then that of the Forward
deals, however - there is no renewal fee in Forward deals. The deal ends when one of the
following events occurs:
1. Termination initiated by you.
2. The day trading rate has reached the Stop-Loss (or, alternatively, the Take-Profit)
rate you predefined.
3. It is the deal's ending date.
4. Trading deal is closed for non payment of renewal fee.
5. Cancelled because of bugs or similar malfunctions with the system.
6. Easy-Forex™ closes the outstanding balances in the circumstances set out in "Information
on the risks taken", under "Statement prior to Registration at
Easy-Forex™".
The fact that Easy-Forex™ is available 24 hours a day, 7 days a week, doesn't mean
that YOU must stay awake and be alert, waiting to capture a preferred opportunity
or rate… You can set your preferred Day Trading rate, superior to the existing market
rate, and Easy-Forex™ shall watch and monitor the opportunity for you. When and
if the market rate reaches the LIMIT rate you defined, Easy-Forex™ shall perform
the Day Trading deal for you, at the terms as pre-defined by you.
Once such deal is performed – it automatically becomes a regular Day Trading deal.
The Limit service is offered to you by Easy-Forex™ FREE OF CHARGE!!
How much does the Limit service cost?
Absolutely nothing. All collaterals collected are part of a regular Day Trading
deal. If such deal would not capture, the collaterals are returned to your free
balance. Performing a Limit order is a free service by Easy-Forex™.
When a Limit "captures", do I see it in My Account?
Yes, as 2 entries in the My Account journal: (a) the Limit ending, (b) a new Day
Trading deal.
Naturally, both journal entries together have a net zero value.
When a Limit expires, do I see it in My Account?
Yes, as a single entry in the My Account journal, stating the Limit revoked.
This journal entry would also be reflected in your free balance.
Please note that Forex trading (OTC Trading) involves substantial risk of loss,
and may not be suitable for everyone.
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