| Technical support |
| Easy-Forex™
Trading Platform is a standard web application that does not require any downloads or
special configuration on the client's side. However, in some cases where the client
is using special settings, or is missing basic components, some modifications are
needed in order to use certain features, or to enrich the common user's experience.
Please browse through the Q&A below to trace your query, or post it
to us at: support@easy-forex.com |
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| Basic terms: |
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 | The fundamental software that runs your computer – MS Windows, Linux, Unix
etc… |
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| The software used to display web pages and to surf the
web. The most popular browser is Microsoft Internet Explorer. |
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| Hardware or software used to filter traffic between a
computer (or between a network of computers) and the Web. |
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| Software used to protect a computer from
viruses. |
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| Software used to protect a computer
from spyware and adware. |
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| A technology
developed by Sun Microsystems for certain web applications. In order to use Java,
clients must have a "Java virtual machine" installed on their computers.
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| Files stored on the client's computer to
help improve Internet surfing performance. |
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| Recommended requirements, for better
browsing: |
Intel Pentium IV 3.0GHz, 512 MB RAM, or higher
Microsoft Windows XP
Microsoft Internet Explorer 6.X
broadband 1.5 MB download
speed, 256 KB upload speed
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| Minimal requirements: |
Intel Pentium II
(AMD/ Celeron equivalent) 100 MHz, 128 MB RAM
Microsoft Windows 98
Microsoft Internet Explorer 5
ISDN 128 KB download/upload |
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| Q&A |
| Q:
A: The CHARTS system is based on Java
technology and requires that a “Java Virtual machine” is installed on your computer.
If you can’t see the charts, you either don’t have Java VM, or Java is not running
properly. Please refer to the link below for automatic installation of Java:http://www.java.com/en/download/windows_automatic.jsp |
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| Q:
A: Solution
1: Your username and password are case sensitive, make sure “Caps Lock” is not
turned on, and try again.
Solution 2: You have mistakenly pressed the
"space bar" at the end or the beginning of the username or the password. Delete both
and try again.
Solution 3: If you are connected to the Internet through an
office network, this could be an office firewall issue. Please contact your system
administrator. |
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| Q:
A: Solution 1: Some
anti-adware and anti-spyware programs are known to block XML web service – a method we
use to communicate between the server and the client. In this case, please close the
Easy-Forex™ Web page and add http://www.easy-forex.com to the “trusted sites”* in your
Internet Options.
Solution 2: If you are connected to the Internet through
an office network, this could be an office firewall issue. Please contact your system
administrator. |
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| Q:
A: The time in both pages is defined
according to your time zone. Please make sure your time zone settings are correct.
Double click on the clock at the right bottom of your screen, and go to “Time Zone”.
Select your time zone, go back to “Date & time”, set the correct time, and click
OK. |
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| Q:
A: Close all web pages, disconnect
from the Internet, and delete the temporary Internet files stored on your computer**.
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| Q: |
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| A: The Easy-Forex™ platform is currently supported by IE Version 5.0
or higher. Easy-Forex™ is in the process of developing support for other browsers and
platforms. Please send us an e-mail at support@easy-forex.com if you want us to
inform you when the development feature is available. |
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| *How to
add Easy-Forex™ Web site to my trusted sites: |
| Go to Start
-> Settings -> Control panel -> Internet options. Click on the Security tab, mark the
"Trusted Sites" and click on "Sites". At the "Add this website to this zone", write
http://www.easy-forex.com, uncheck the "Require SSL verification for all sites in this
zone" checkbox, and click OK. |
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| ** How to delete the temporary Internet
files: |
| Go to Start -> Settings -> Control panel ->
Internet options. In the General tab, under the "Temporary Internet files" section,
click "Delete files", check the "Delete all offline content" checkbox, and click OK.
This operation could take a few minutes. |
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