Trading Platform

Overall Purpose of Role:

Directly responsible for quoting prices and offering up to date, accurate information to clients wishing to trade

Main Activities and Responsibilities

• To service clients with regards to their trading needs
• To update market information on the EF trading Platform
• Company Dealing System Maintenance
• To assist clients with queries regarding trading
• Internal services: To provide market information to sales and other colleagues

Additional Requirements

• Languages

Other Features of Job (travel, hours of work, working conditions etc):

• Work on shifts, Role of Trust
• On call as and when required
• Location: Limassol, Cyprus

Education, Qualifications and Training

Essential:

• BSc degree in Finance or Economics (related experience could overcome the need for this)

Experience

Essential:

• At least 2 years experience in a financial organization

Work Based Competencies

Essential:

• Excellent numerical/mathematical abilities
• Excellent oral and written communication skills
• Excellent computer skills
• Must be able to adopt sales techniques (previous sales experience is desirable)
• Very good analytical skills

Behavioural Competencies

Essential:

• Very Good communicator
• Detail focused and thorough
• Energetic and Flexible
• Punctual
• Driven and confident
• Works well under pressure
• Good Influencing skills
• Good team player
• Task focused in an open plan environment

Overall Purpose of Role:

Overall responsibility for the company’s client base in all sales aspects (generating and retaining clients, as well as following up on client issues), customer service and administration generated by sales activity.

Main Activities and Responsibilities

• Handling new client leads (first contact) daily
• Continued follow up on contacts with prospects as clients
• Effectively handle the existing client base (general customer service assistance and dealing with issues and complaints)
• Always update the client database to ensure accurate client information and contact details

Special Requirements (equipment used, external contacts etc)

Education, Qualifications and Training

Essential:

• Associate Diploma/ HND or equivalent (Business, Finance, Economics or other relevant)
• Excellent Computer training - Microsoft Office (Intermediate Level)
• Languages: English is a must with at least one more language

Desirable

• Degree or equivalent (Business, Finance, Economics or other relevant)

Experience

Essential:

• 1-2 year experience in an office environment preferably with customer focus elements

Work Based Competencies

Essential:

• Excellent administrative & organizational skills
• Very good prioritization skills
• Customer service
• Excellent Communication skills, (over the phone, one on one and in writing)
• Computer literate

Behavioural Competencies

Essential:

• Excellent communicator
• Strong influencing skills
• Ability to work alone and hit deadlines and targets
• Goal oriented
• Driven
• Good analytical skills
• High level of integrity